FAQ – Huslaken

How can I be sure about the right size

To ensure you choose the right size, we recommend consulting our sizing chart. Our sizes are based on European standards. Currently, we offer our bedding in three sizes: King, Queen, and Single. The chosen size mainly affects the width of the duvet, cover, and mattress cover, while the length of these items and the dimensions of the pillowcases remain the same. If you have any further questions, please don't hesitate to contact us.

How can I enjoy the most of Huslaken duvets & duvet covers

To fully experience the benefits and quality of Huslaken duvets and duvet covers, we recommend using them together. This perfect pairing ensures your duvet stays beautifully in place and evenly distributed within the cover, providing you with ultimate comfort every night.

Do you recommend buying a bundle

Absolutely! Purchasing a bundle is not only more cost-effective, but it also ensures that all your products match perfectly. This way, you can enjoy the full Huslaken experience with the best quality at an even better price.

Which kind of duvet do you recommend

We recommend choosing the duvet that best suits your personal preferences and comfort needs. At Huslaken, we offer a luxurious selection of duvets in both vegan down and natural down options, available in three sizes, two premium materials, and two thicknesses. With so many choices, you're sure to find the perfect match for a cozy and restful night's sleep. Experience the quality and versatility that Huslaken duvets provide, tailored just for you!

What thickness of duvet is the best for me

Choosing the right duvet thickness depends on your bedroom temperature and personal comfort preferences. We offer two options to suit your needs:

The Light version (150gsm) is equivalent to a Tog 4, providing a lighter, cooler feel perfect for rooms with temperatures above 22°C or warmer climates.
The Medium version (350gsm) is equivalent to a Tog 9, offering more warmth and insulation, ideal for rooms with temperatures up to 22°C or colder seasons, and perfect for those who prefer a cozier feel.

Both versions are designed for year-round use, so it really comes down to whether you prefer a warmer or cooler feel under your duvet. For added versatility, you can easily combine both versions to enjoy adjustable warmth for the perfect level of comfort throughout the year.

What makes our duvets truly unique is the innovative system that ensures your duvet stays securely in place within the duvet cover, preventing shifting and bunching for consistent comfort throughout the night. Plus, with our size guide, you can easily select the perfect duvet to match your bed and personal preferences, ensuring the best possible sleep experience.

What filling is used for the duvets

Our duvets come in two filling options. The natural down duvet features an 80-20 mix of feathers and down for a luxurious and cozy feel. For those who prefer a vegan option, our vegan down duvet is made from high-quality polyester and contains no animal materials. Both options provide exceptional comfort and warmth, so you can choose the one that best suits your values and preferences.

What is the difference between the fabrics

We offer two premium fabric options for our duvet covers: Lenzing Tencel and Fresh Cotton.

Lenzing Tencel: This fabric is known for its exceptional softness and silky feel. Made from sustainably sourced wood pulp, Lenzing Tencel is highly breathable and moisture-wicking, making it ideal for regulating temperature and keeping you comfortable throughout the night. It also has natural antibacterial properties, which helps to reduce odors and maintain freshness.
Fresh Cotton: This classic fabric is celebrated for its crisp, breathable texture and durability. Fresh Cotton duvet covers are made from high-quality cotton that provides a smooth, soft touch and excellent moisture absorption. It’s easy to care for and becomes softer with each wash, offering a comfortable and familiar feel.

Both fabrics offer unique benefits, so your choice will depend on whether you prefer the silky, eco-friendly qualities of Lenzing Tencel or the timeless comfort and breathability of Fresh Cotton.

How colorfast are Huslaken duvets and duvet covers

Before launching our brand, we subjected our duvets and duvet covers to extensive durability tests over the course of a year, and we’re proud to say they excelled. Our products are crafted with high-quality materials that offer excellent colorfastness, ensuring the colors stay vibrant and true, even after numerous washes. The fabrics are also highly resistant to fading and wear, maintaining their look and feel over time. Additionally, the robust construction of our products means they hold up well against daily use and handling. This commitment to quality not only enhances the longevity of your bedding but also ensures that it remains beautiful and functional for years to come.

What are the care instructions

Care instructions for our products are clearly provided on the labels attached to each item. We recommend washing your bedding at lower temperatures, as this reduces environmental impact and is gentler on the fabric, helping to maintain its quality over time. Additionally, using less detergent can further protect your bed linen and the environment. By following these guidelines, you’ll ensure that your Huslaken duvets and duvet covers stay in top condition, offering you lasting comfort and style.

What quality labels does Huslaken have

At Huslaken, we pride ourselves on using only the highest-quality materials for our products. Our Fresh Cotton is crafted from top-quality cotton fibers, ensuring exceptional softness and durability. For our Lenzing Tencel fabric, we use Tencel® brand fibers, which are known for their eco-friendly production process and superior comfort. Tencel® is derived from sustainably sourced wood pulp and offers outstanding breathability and moisture management. Both of these quality labels reflect our commitment to providing luxurious and environmentally conscious bedding.

In which region are Huslaken products manufactured

Huslaken products are proudly manufactured in Asia, known for its advanced textile industry and rich tradition of craftsmanship. We have selected this region for its exceptional expertise and dedication to quality. Our manufacturing partners in Asia uphold rigorous standards in sustainability and ethical practices, aligning with our ESG (Environmental, Social, and Governance) values. This ensures that our products are not only of superior quality but also produced in an environmentally and socially responsible manner.

What is the lifespan of Huslaken duvets and duvet covers

Huslaken duvets and duvet covers are designed to last for many years, thanks to our high-quality materials and rigorous manufacturing standards. With proper care, you can enjoy their exceptional comfort and durability for an extended period. However, for optimal hygiene and to minimize the risk of allergies or other health issues, we recommend replacing your duvet every few years. Regular updates ensure that your bedding remains fresh and in top condition, contributing to a healthier and more enjoyable sleep experience.

What kind of material is used for Huslaken bedding

Duvets: The focus here is on the filling. Our duvets are available in two premium options: natural down, which features an 80-20 blend of feathers and down for ultimate comfort and warmth, and vegan down, made from high-quality polyester for a cruelty-free alternative. Both options are designed to provide excellent insulation and support.

Duvet Covers: Our duvet covers come in two superior fabrics. Fresh Cotton is crafted from top-quality cotton fibers, offering a breathable and durable option. Tencel®, used in our Lenzing Tencel covers, is a sustainable fabric made from wood pulp, known for its silky smooth texture and exceptional moisture-wicking properties. Both fabrics ensure your duvet cover remains stylish, comfortable, and long-lasting.

Can I personalize my duvet cover

Currently, we do not offer personalization options for our duvet covers. However, if you have any suggestions or special requests, we’d love to hear from you! Please feel free to share your ideas with our customer service team, and we’ll do our best to accommodate your preferences.

Do you provide children's bedding

While we don’t currently have a separate line specifically for children, we recognize that children are an important audience for us. Kids often move around a lot in their sleep, which can cause their duvet to shift within the cover and lead to discomfort. Many children do enjoy our single bed options, which are designed to address these concerns. To better meet their needs, we will soon be introducing duvet covers with playful patterns tailored for children. These new designs aim to enhance comfort and keep the duvet securely in place, ensuring a more restful night's sleep for the little ones.

How can I get in touch with the customer service

We’re excited about our growth and the overwhelming response to our products! To help us manage the high volume of inquiries, we encourage you to first check our detailed FAQ section for answers. If you still need assistance, please reach out to our customer service team via email or through the contact form on our website. We appreciate your patience and look forward to providing you with the exceptional support you deserve.

I have ordered the wrong size or color and my order is only just placed

If your order hasn’t been shipped yet, we can still make changes to the size or color. Please contact us as soon as possible, and we’ll do our best to accommodate your request. However, if your order has already been dispatched, unfortunately, it’s too late to make any changes. In that case, you can explore our return or exchange options once you receive your order.

I have ordered the wrong size or color and my order is shipped

If your order has already shipped, don’t worry, you can still exchange it for the correct size or color. Huslaken offers complimentary return shipping for exchanges. Please note that a small restocking fee will be applied to the return. Simply contact our customer service team, and we’ll guide you through the process to ensure you receive the correct product.

I have received the wrong items

If you’ve received the wrong items, please contact our customer service team right away. They will investigate the issue and take care of everything to ensure the correct items are sent to you as quickly as possible. We’re here to make things right!

Some of the items of my order are missing

If any items from your order are missing, please contact our customer service team right away. They will investigate where the items are or where things may have gone wrong. If necessary, we will promptly provide a solution and ensure that the missing items are delivered to you as soon as possible. We’re here to make sure you receive everything you ordered!

My complete order is missing

If your entire order is missing, please contact our customer service team immediately. They will investigate the situation to determine where your order is or where things may have gone wrong. If needed, we will quickly provide a solution to ensure your order is delivered to you as soon as possible. We’re committed to resolving this for you swiftly and efficiently!

My order only partially arrived

It’s not uncommon for orders to be shipped in multiple parts, so receiving a partial delivery isn’t unusual. Please check the tracking numbers provided to see if any other shipments are on their way. If you’re still unsure or have concerns, feel free to contact our customer service team. They will assist in verifying the status of your order and, if necessary, work with our logistics partner to ensure that the remaining items reach you promptly. We're here to help ensure you receive everything you ordered!

What payment methods do you accept

We accept a variety of payment methods, including Apple Pay, Google Pay, and all major credit and debit cards, except American Express (AMEX). This ensures a convenient and secure checkout experience for our customers.

What if my payment don't get accepted

If your payment doesn’t go through, don’t worry! We recommend trying a different payment method to place your order. If you haven’t received an order confirmation, it’s likely that the payment wasn’t successful, so feel free to try again. Should you encounter any issues or have concerns, our customer service team is ready to assist you. We’ll help you sort it out quickly so you can complete your purchase without any hassle!

Can I request an invoice

Absolutely! If you need an invoice, simply request one from our customer service team. We’ll be happy to provide it for you.

Can I return my order if I change my mind?

Yes, you have the right to revoke your order within 14 calendar days of receiving the product, without needing to provide a reason.

To initiate a return:

Notify us via our contact form, including your order details (order number, product name, and quantity).
Return the product within 14 days of your notification in its original packaging, unused, and in perfect condition.

Once we’ve received the product or proof of return, we’ll process your refund (including original shipping costs) within 14 days. Please note that the return shipping costs are at your expense.

For more details, visit our Terms & Conditions.

Are there any special promotions or discounts available

We frequently offer various promotions and discounts throughout the year. To stay informed about our latest deals, sign up for our newsletter or follow us on social media. This way, you’ll be the first to know about special offers and exclusive discounts.

Can I apply a discount code after placing my order

Unfortunately, discount codes can only be applied at the time of purchase. If you forgot to use a code, please contact our customer service team as soon as possible. We may be able to assist with a refund or adjustment if your order has not yet been processed.

My discount code isn't working

If your discount code isn’t working, first check that it hasn’t expired and that it’s entered correctly. Ensure that your order meets any minimum purchase requirements or specific terms associated with the code. If you continue to experience issues, contact our customer service team, and we’ll help resolve the problem.

I placed an order and now there is a better promotion

If you’ve placed an order and a better promotion becomes available afterward, please contact our customer service team. While we typically cannot retroactively apply new promotions to completed orders, we will do our best to assist you. Depending on the circumstances, we may offer a solution such as a refund of the difference or a discount on a future purchase. Reach out to us, and we’ll work with you to find the best resolution.

Can I use multiple discount codes on one order

Typically, only one discount code can be used per order. If you have multiple codes or promotions, we recommend choosing the one that offers the greatest benefit. If you have questions about combining offers, please contact our customer service team for assistance.

Discount code made my order below free shipping threshold

Shipping costs are based on the net amount of your order after any discount codes are applied. If your discount code reduces your order total below the free shipping threshold, shipping charges may apply. To qualify for free shipping, consider adding additional items to your order or checking for other promotions that might help you meet the threshold. If you have any questions or need assistance, feel free to contact our customer service team. We’re here to help!

What is covered under the Huslaken warranty

Our warranty covers defects in material and workmanship under normal use. If you experience any issues with your product due to manufacturing defects, please contact our customer service team. We will assist with repairs, replacements, or other solutions as necessary.

How long is the warranty on Huslaken products

The warranty period varies depending on the product. Typically, our duvets and duvet covers come with a warranty of two years. For detailed information about the warranty period for a specific product, please refer to the product’s documentation or contact our customer service team.

How do I make a warranty claim

To make a warranty claim, please contact our customer service team with your order number, a description of the issue, and any relevant photos. We will review your claim and provide instructions on how to proceed with repairs or replacements.

Are there any exclusions to the warranty

Our warranty does not cover damage caused by misuse, abuse, accidents, or unauthorized alterations. Additionally, normal wear and tear, including minor changes in fabric or fill over time, is not covered. For more details on what is excluded, please refer to our warranty terms or contact customer service.

Can I get a refund instead of a replacement

Under our warranty policy, we primarily offer replacements for defective products rather than refunds. Once we receive and assess the defective item, we will arrange for a replacement to be sent to you. If you have any concerns or special circumstances, please contact our customer service team, and we’ll be happy to discuss your options and find the best solution for you.

Can I return a product under warranty

If your product qualifies for a warranty claim, we will arrange for the necessary repairs or replacement. Please contact our customer service team to discuss the return process. We will handle the logistics to ensure you receive a resolution as efficiently as possible.

How do I return an item

To return an item, please contact our customer service team through the contact form to initiate the return process. We’ll provide you with instructions and a return shipping label if applicable. Ensure the item is in its original condition and packaging for a smooth return.

What is the return policy

Our return policy allows you to return items within 30 days of receiving your order. Returns are always free of charge for your convenience. However, please note that a small restocking fee may apply in some cases. To ensure a smooth return process and for more details, please refer to our return policy or contact our customer service team.

Can I return a product if it is defective

If you receive a defective product, please refer to our warranty policy for guidance. We handle defective items under warranty by arranging a replacement for you. Simply contact our customer service team with details of the defect, and we will assist you in processing the return and getting a replacement sent out promptly.

How long does it take to handle a return

Once we receive your returned item, it typically takes about 5 business days to process the return. During this time, we’ll inspect the item and arrange for a replacement or refund as appropriate. You’ll receive a confirmation email once your return has been processed. If you initiated the return at your request and it’s not due to a fault on our part, please note that a small restocking fee may apply. Our goal is to handle your return as quickly and smoothly as possible.

How do I get a refund for my returned item

Refunds will be issued to the original payment method once we process your return. If you used a discount code on your purchase, the refund amount will reflect the discounted price. You will receive a confirmation email once your refund has been processed.

What if I received the wrong item

If you received the wrong item, please contact our customer service team. We’ll arrange for a return and ensure that the correct item is sent to you. We’ll also cover any return shipping costs associated with the error.

How long does it take to process a return

Once we receive your returned item, processing typically takes 5 business days. We will notify you via email once your return has been processed and any applicable refund or replacement has been arranged.

Who pays for return shipping

Return shipping is always free of charge for your convenience. However, if a return is initiated at the customer’s request and is not due to an issue that is our responsibility, a small restocking fee may be applied. For returns related to defects or errors on our part, we cover all associated costs. If you have any questions or need assistance, please contact our customer service team.

What are the delivery options available

We offer a range of delivery options to suit your needs. Standard delivery is available for most orders, and expedited options may be offered depending on your location. Delivery times and costs will vary based on the shipping method chosen and your address. For more details on available options, please check our shipping information page at checkout.

How do I know if my order is shipped

Once your order has been processed and shipped, you'll receive a confirmation email with your tracking number. This email will include details on how to track your shipment so you can monitor its progress. If you don’t see the email in your inbox, be sure to check your spam or junk folder. You can also check the status of your order by logging into your account on our website. We're committed to keeping you informed every step of the way!

How long does it take to ship my order

If you place your order before 6 PM, it will be processed and shipped the same day. Orders placed after 6 PM will be shipped the next business day. Once your order is on its way, you'll receive a confirmation email with tracking details. Delivery times will then vary based on the shipping method you selected at checkout. We’re committed to getting your Huslaken products to you as quickly as possible!

Can I choose for express delivery

Our standard delivery is already quite fast, typically arriving within 1-2 business days. Because of this, we do not offer a separate express delivery option, as our standard shipping is designed to get your Huslaken products to you quickly and efficiently. If you place your order before 6 PM, it will be shipped the same day, ensuring prompt delivery!

Can I change my delivery address after placing an order

If you need to change your delivery address, please contact our customer service team as soon as possible. Address changes can only be made before your order has been shipped. Once an order is in transit, we may not be able to modify the delivery details.

How can I track my order

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on the carrier’s website.

What should I do if my tracking information isn’t updating

If your tracking information isn’t updating, it could be due to a delay with the carrier or a temporary issue with the tracking system. Please wait a few days for updates to appear. If the issue persists or you have concerns, contact our customer service team for assistance.

What if I missed my delivery

If you miss your delivery, the carrier will typically leave a notice with instructions on how to reschedule or pick up your package. Follow the instructions provided by the carrier to arrange for redelivery or collection. If you need further assistance, feel free to contact our customer service team.

Do you offer free shipping & returns

Yes, we offer free shipping on orders that meet the minimum purchase threshold. Additionally, returns are always free of charge for your convenience. Please note that if a return is initiated at your request and not due to an issue that is our responsibility, a small restocking fee may apply. We strive to make the shipping and return process as smooth and cost-effective as possible for our customers. For more details, feel free to reach out to our customer service team.

What if my order is damaged upon arrival

If your order arrives damaged, please contact our customer service team immediately with details and photos of the damage. We will assist you in arranging a return or replacement and work with the carrier to address the issue.

Do you deliver internationally

We offer international shipping to many locations in the EU. Delivery times and costs will vary based on your destination. For information on international shipping options and rates, please check our shipping information page or contact our customer service team.

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